Business details
Q1 _Two Pillars of Business
Bewith is focusing on two main bussiness - Contactcenter/BPO and Omnia LINK external sales.
Contact Center/BPO
Contact Center/BPO Outsourcing Services
Omnia LINK external sales
We develop and sell PBX （private branch exchange）systems that are essential for contact centers
What type of business is Contact Center/BPO?
Bewith plans and operates contact centers on behalf of our clients.
Contact center operation on behalf of cliants
- Recruitment and training of employees
- business operation
- Providing Know-how
- Location, computers, and other equipment
- 17 locations nationwide
- Approximately 7,000 booth seats
- Systems required for operation
- We use Omnia LINK as providing PBX.
Our Strengths
Bewith is the only contact center outsourcer that owns in-house PBX in Japan.
Our strength is our own PBX(contact center system), "Omnia LINK”. We are the only contact center outsoursing company owing PBX in Japan. By utilizing Omnia LINK, we can reduce operation costs and provide our cliant advanced contact center oparation.
We developed Omnia LINK to use in our contact center.After that, We not only use Omnia LINK but also sell it as a system. Because we use it 2,000 license and Omnia LINK is more sophisticated than any other contact center systems.
What's Omnia LINK？
It is a cloud-based contact center system called PBX.
Omnia LINK's primary function is controlling phone calls in contact centers.
Omnia LINK is a cloud-based PBX that users can use from anywhere.
Strengths of Omnia LINK (1) Overwhelmingly multifunctional system
The most crucial feature of Omnia LINK is providing the comprehensive set of functions required for contact centers.
Strengths of Omnia LINK (2 ) System used in daily by approximately 2,000 call center supervisors
We have actively worked on enhancing of the function in Omnia LINK. There are approximetely 2000 supervisers who use Omnia LINK to manege their contact center every day in our company. In other words, the enginners can hear voice of supervisers who actually use Omnia LINK. The voices of supervisors made Omnia LINK an advanced system.
How much is ”Omnia LINK”？
9,000 to 30,000 yen per license per month.
Although the license price of Omnia LINK is 9000 yen per month for primary functions alone, when customers install optional parts, speech-to-text, FAQ recommendations, CRM, etc., the license price of Omnia LINK will rise to 30000 yen per month. To sum up, the license price of Omnia LINK increases by adding optional functions.
Speech-to-text is one of the most popular technologies in contact centers.
How do you expect the future of Omnia LINK
Along with an increase in the option grant rate, Omnia LINK will contribute profit to the company.
Bewith expects to continue to increase the option grant rate*1 and ARPU*2 because Omnia LINK covers all functions required in contact centers.
- Option grant ratio: number of option licenses divided by the number of Omnia LINK licensesThe higher the option grant ratio, the more ARPU tends to improve.
- ARPU: Abbreviation for Average Revenue Per User Unit sales price per license (monthly)